Customer Success Manager • Mid-Level

Who you are

You are a curious and empathetic individual with a strong commitment to developing yourself and learning new skills. You thrive in a collaborative environment and understand the importance of building relationships with customers to ensure their success. You have experience in customer success or a related field, and you are passionate about helping customers achieve their business goals. You are adaptable and can navigate the complexities of customer needs while providing tailored solutions. You believe in the mission of building a better Internet and are excited to contribute to a diverse and inclusive team.

What you'll do

As a Customer Success Manager at Cloudflare, you will focus on customer adoption and value realization of Cloudflare solutions. You will partner with customers during the closing stages of the sales cycle, ensuring they are ready to implement and optimize our cloud solutions around their business goals. You will work closely with cross-functional teams to address customer needs and provide ongoing support. Your role will involve monitoring customer engagement, identifying opportunities for improvement, and driving initiatives that enhance customer satisfaction and retention. You will also be responsible for educating customers on best practices and helping them leverage Cloudflare's offerings to their fullest potential.

What we offer

At Cloudflare, we offer a supportive environment that encourages personal and professional growth. You will have access to resources that help you develop your skills and advance your career. We value diversity and inclusion, and we believe that a diverse team leads to better products and solutions. You will be part of a company that is recognized for its innovative culture and commitment to building a better Internet. We provide competitive compensation and benefits to ensure our employees feel valued and supported.