Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success and relationship management, with a proven track record of ensuring customer satisfaction and retention. Your ability to empathize with clients and understand their needs allows you to build lasting relationships that drive success. You are organized and detail-oriented, capable of managing multiple projects simultaneously while maintaining a high level of service. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to deliver exceptional customer experiences. Your passion for technology and understanding of Cloudflare's products will enable you to effectively communicate value to customers and help them achieve their goals.

What you'll do

In this role, you will be responsible for managing the post-sale experience for Cloudflare's Enterprise customers, ensuring they receive the support and resources they need to succeed. You will act as the primary point of contact for customers, addressing their inquiries and concerns while proactively identifying opportunities for improvement. You will collaborate with internal teams to facilitate onboarding, training, and ongoing support, ensuring customers are fully equipped to leverage Cloudflare's solutions. Your role will involve monitoring customer health metrics and conducting regular check-ins to assess satisfaction and identify potential risks. You will also gather feedback to inform product development and enhance the overall customer experience.

What we offer

At Cloudflare, we are committed to fostering a diverse and inclusive workplace where everyone can thrive. We offer competitive compensation and benefits, along with opportunities for professional development and growth. Join us in our mission to build a better Internet and make a meaningful impact on our customers' success.