About Cloudflare
Empowering a secure and fast Internet for all
Key Highlights
- Public company (NYSE: NET) with a $4.4B valuation
- Over 3 million customers including Shopify & Discord
- Headquartered in San Francisco with a global presence
- $1B+ raised from investors like Franklin Templeton & Pelion Venture Partners
Cloudflare, Inc. is a leading web infrastructure and security company based in San Francisco, California. With over 3 million customers, including major brands like Shopify, Discord, and Udemy, Cloudflare offers a suite of services such as content delivery network (CDN), DDoS mitigation, and Interne...
🎁 Benefits
Cloudflare offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning and d...
🌟 Culture
Cloudflare fosters a culture of transparency and innovation, encouraging employees to take ownership of their projects. The company values diversity a...
Customer Success Manager • Mid-Level
Cloudflare • Austin - Hybrid
Overview
Cloudflare is hiring a Customer Success Manager to enhance customer adoption and value realization of their cloud solutions. You'll work closely with customers during the implementation and optimization phases. This role requires strong interpersonal skills and a commitment to customer satisfaction.
Job Description
Who you are
You are a curious and empathetic individual with a strong commitment to developing yourself and learning new skills. You thrive in a collaborative environment and understand the importance of building relationships with customers to ensure their success. You have experience in customer success or a related field, and you are passionate about helping customers realize the full value of the solutions they implement.
You are adaptable and can navigate the complexities of customer needs, ensuring that they receive the support necessary to optimize their use of Cloudflare's services. You are dedicated to fostering a diverse and inclusive team culture, recognizing that varied perspectives lead to better outcomes.
What you'll do
As a Customer Success Manager at Cloudflare, you will focus on customer adoption and value realization of Cloudflare solutions. You will work closely with customers during the closing stages of the sales cycle, ready to partner with them as they implement, adopt, and optimize our cloud solutions around their business needs. You will be responsible for ensuring that customers are satisfied with their experience and that they receive the necessary support to achieve their goals.
You will engage with customers to understand their unique challenges and provide tailored solutions that enhance their experience with Cloudflare. You will collaborate with cross-functional teams to ensure that customer feedback is integrated into product development and service enhancements. Your role will involve tracking customer success metrics and identifying opportunities for improvement, ensuring that customers derive maximum value from their investment in Cloudflare.
What we offer
At Cloudflare, we offer a supportive and inclusive work environment where you can grow your career. We provide opportunities for professional development and encourage you to take on new challenges. You will be part of a team that is dedicated to building a better Internet and making a positive impact on our customers' businesses. We value diversity and believe that a diverse team leads to better solutions and innovation.
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