Customer Success Manager • Mid-Level

Who you are

You are a curious and empathetic individual who thrives in a customer-focused environment. You have a strong commitment to developing yourself and learning new skills, and you understand the importance of building relationships with clients. You are ready to support customers in adopting Cloudflare's services and ensuring their success. You believe in the mission of building a better Internet and are excited to contribute to that goal. You appreciate diversity and inclusivity in the workplace and are eager to be part of a team that values these principles.

What you'll do

As a Customer Success Manager at Cloudflare, you will act as a trusted advisor to your customers, helping them navigate the adoption of our services. You will work closely with various teams, including Account Executives and Solution Engineers, to ensure that customers are satisfied and achieving their desired outcomes. You will engage with customers to understand their needs and provide tailored solutions that enhance their experience with Cloudflare. Your role will involve regular communication with clients to monitor their progress and address any concerns they may have. You will also contribute to the development of best practices and strategies to improve customer engagement and retention.

What we offer

At Cloudflare, we offer a supportive and inclusive work environment where you can grow your career. You will have access to resources and training to help you develop your skills and advance in your role. We believe in the importance of work-life balance and offer flexible working arrangements to accommodate your needs. Join us in our mission to build a better Internet and make a positive impact on the world.