Technical Support Engineer • Entry-Level

Who you are

You are a curious and empathetic individual who thrives in a customer-focused environment. With a commitment to developing your skills, you are eager to learn and grow within the technical support field. You understand the importance of providing exceptional service to a diverse clientele, from individual bloggers to large enterprises. Your ability to communicate effectively and solve problems will be key to your success in this role. You appreciate the value of teamwork and collaboration, and you are ready to contribute to a supportive and inclusive culture at Cloudflare.

Desirable

Experience in a technical support role or a strong understanding of internet technologies would be beneficial. Familiarity with Cloudflare's services and products can give you an edge in assisting customers effectively. A background in IT or customer service can also enhance your ability to address technical inquiries.

What you'll do

As a Technical Support Engineer at Cloudflare, you will be the first point of contact for customers seeking assistance with our services. You will handle inquiries via phone, email, chat, and social media, ensuring that each customer receives timely and accurate support. Your role will involve troubleshooting technical issues, guiding customers through solutions, and providing insights into our products and services. You will work closely with other team members to escalate complex problems and ensure that customer feedback is communicated effectively to improve our offerings. Your contributions will help enhance the overall customer experience and support Cloudflare's mission to build a better Internet.

What we offer

At Cloudflare, we value our employees and strive to create a positive work environment. You will have access to ongoing training and development opportunities to help you grow in your career. We offer a hybrid work model, allowing you to balance in-office and remote work. Our commitment to diversity and inclusion means you will be part of a team that values different perspectives and experiences. Join us in our mission to protect and accelerate the Internet while developing your skills in a supportive and innovative company.