Solutions Engineer • Mid-Level

Who you are

You have a strong technical background and experience in a customer-facing role, ideally as a Solutions Engineer or similar position. You understand the importance of building relationships and are skilled at communicating complex technical concepts to non-technical stakeholders. Your curiosity drives you to learn continuously and adapt to new technologies, particularly in the realm of internet security and performance. You are empathetic and committed to ensuring customer success, always striving to understand their needs and challenges. You thrive in a collaborative environment and enjoy working closely with sales teams to deliver tailored solutions. Your ability to navigate technical discussions with confidence makes you a key player in the sales process.

Desirable

Experience with Cloudflare products or similar technologies is a plus. Familiarity with the Greater China market and its unique challenges can set you apart. A background in networking, cybersecurity, or cloud services will enhance your ability to support customers effectively.

What you'll do

As a Solutions Engineer at Cloudflare, you will be the technical keystone throughout the entire sales cycle, engaging with Enterprise prospects and customers in the Greater China region. You will educate and empower customers on the Cloudflare platform, ensuring they understand how to leverage our services to improve their internet applications. Your role will involve conducting technical presentations and demonstrations, addressing customer inquiries, and providing tailored solutions that meet their specific needs. You will collaborate closely with the sales team to identify opportunities and develop strategies that drive customer success. Post-sales, you will continue to support customers, helping them optimize their use of Cloudflare services and ensuring they achieve their desired outcomes. Your technical expertise will be crucial in troubleshooting issues and providing guidance on best practices.

What we offer

At Cloudflare, we believe in building a diverse and inclusive team that reflects the communities we serve. We offer a supportive work environment where you can grow your skills and advance your career. Our hybrid work model allows for flexibility, enabling you to balance your professional and personal life effectively. You will have the opportunity to work with cutting-edge technology and contribute to a mission that aims to build a better internet. We encourage you to apply even if your experience doesn't match every requirement, as we value potential and a willingness to learn. Join us in making a significant impact on the internet landscape.