Solutions Engineer • Senior

Who you are

You have a strong background in solutions engineering and have spent at least 5 years in a technical leadership role — you've successfully managed teams and driven customer success in a fast-paced environment. Your experience includes working with diverse clients, from individual bloggers to Fortune 500 companies, and you understand the nuances of their technical needs.

You possess excellent communication skills and can translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders — your ability to build relationships and trust is key to your success. You are passionate about technology and have a deep understanding of internet applications and network infrastructure, particularly in the context of enhancing performance and security.

You thrive in a collaborative environment and enjoy mentoring others — you believe in fostering a culture of learning and inclusivity within your team. Your leadership style is characterized by empathy and curiosity, and you are committed to developing your team's skills and potential.

Desirable

Experience with Cloudflare products is a plus, as is familiarity with the challenges faced by digital native companies. You may also have a background in sales engineering or customer success, which will help you navigate the complexities of customer interactions effectively.

What you'll do

As the Senior Solutions Engineering Manager, you will lead a team responsible for managing the full sales lifecycle and technical activities for Cloudflare's Digital Native customers. You will work closely with sales teams to identify customer needs and develop tailored solutions that leverage Cloudflare's extensive network capabilities. Your role will involve collaborating with product and engineering teams to ensure that customer feedback is integrated into product development.

You will be responsible for driving technical presentations and demonstrations, showcasing how Cloudflare's solutions can enhance performance and security for customers. Additionally, you will mentor and guide your team, helping them to grow their technical skills and improve their customer engagement strategies.

You will also play a key role in developing best practices for customer interactions and ensuring that your team is equipped to handle complex technical inquiries. Your leadership will be crucial in fostering a culture of innovation and continuous improvement within the team, as you strive to exceed customer expectations and drive business growth.

What we offer

Cloudflare offers a dynamic work environment where you can make a significant impact on the future of the internet. You will have the opportunity to work with cutting-edge technology and collaborate with a diverse team of professionals who are passionate about building a better internet. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in our mission to protect and accelerate any internet application online, and help us shape the future of digital experiences.