Solutions Engineer • Senior

Who you are

You have a strong background in technical solutions and customer engagement — you've spent several years working in a solutions engineering or similar role, where you've developed a knack for understanding customer needs and translating them into actionable solutions. Your experience includes collaborating with sales teams to drive customer success and satisfaction, ensuring that clients receive the best possible service and support.

You are a curious and empathetic individual — you thrive in environments where you can learn and grow, and you are committed to developing your skills continuously. You understand the importance of diversity and inclusion in building effective teams and are eager to contribute to a culture that values different perspectives and experiences.

Your technical expertise is complemented by excellent communication skills — you can articulate complex concepts clearly and effectively to both technical and non-technical audiences. You enjoy working collaboratively with cross-functional teams to solve problems and deliver results that exceed customer expectations.

Desirable

Experience with Cloudflare products or similar technologies is a plus — you have a solid understanding of internet applications and security challenges, which allows you to provide valuable insights to customers. Familiarity with performance optimization techniques and security best practices will enhance your ability to address customer concerns effectively.

What you'll do

In this role, you will partner with customers to identify their unique challenges and provide tailored solutions that leverage Cloudflare's extensive product offerings. You will work closely with the sales team throughout the customer journey, from initial discovery to solution implementation, ensuring a seamless experience for clients.

You will conduct technical presentations and demonstrations, showcasing how Cloudflare's solutions can enhance performance and security for various internet applications. Your ability to translate technical details into business value will be crucial in helping customers understand the benefits of our services.

You will also engage in ongoing customer support, addressing any technical questions or concerns that arise post-implementation. Your proactive approach will help build strong relationships with clients, fostering trust and loyalty.

Collaboration with product and engineering teams will be essential as you gather feedback from customers to inform product development and enhancements. Your insights will contribute to the continuous improvement of Cloudflare's offerings, ensuring they meet the evolving needs of our customers.

What we offer

At Cloudflare, you will be part of a mission-driven company that is dedicated to building a better internet. We offer a supportive and inclusive work environment where you can thrive and develop your skills. You will have access to ongoing training and professional development opportunities to help you grow in your career.

We believe in the importance of work-life balance and offer flexible working arrangements to accommodate your needs. Our culture encourages collaboration and innovation, allowing you to contribute your ideas and make a meaningful impact.

Join us at Cloudflare, where you will have the opportunity to work with cutting-edge technology and help shape the future of internet security and performance.