Technical Support Engineer • Senior

Who you are

You have a strong background in technical support, ideally with experience in developer platforms and cloud services. Your ability to troubleshoot complex issues and communicate effectively with developers sets you apart. You are empathetic and curious, always eager to learn and help others succeed.

You thrive in a collaborative environment and enjoy working with diverse teams. Your experience in guiding customers through best practices and resolving technical challenges has equipped you with the skills needed to excel in this role. You understand the importance of building a better Internet and are passionate about contributing to that mission.

What you'll do

As a Senior Technical Support Engineer, you will be the first point of contact for developers using Cloudflare's products. You will troubleshoot issues, provide guidance on best practices, and ensure customer satisfaction. Your role will involve collaborating with engineering teams to resolve complex technical challenges and improve product offerings.

You will also be responsible for creating and maintaining documentation to help customers navigate Cloudflare's developer platform effectively. Your insights will help shape the future of the platform as you gather feedback from users and communicate their needs to the product team.

What we offer

At Cloudflare, we offer a supportive and inclusive work environment where you can grow your skills and advance your career. You will have the opportunity to work with cutting-edge technology and contribute to a mission-driven company that values diversity and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in potential and growth.