Customer Support • Mid-Level

Who you are

You have a strong background in customer support, with a focus on understanding and resolving customer issues effectively. Your communication skills are top-notch, allowing you to convey complex technical information in a clear and concise manner. You enjoy working with technology and are comfortable using the latest AI tools to enhance customer interactions. You thrive in a fast-paced environment and are eager to take ownership of your work, ensuring that customers feel confident and capable when using our products.

You are proactive in identifying customer needs and are skilled at problem-solving, often going beyond the surface to understand the root causes of issues. Your ability to collaborate with cross-functional teams, including engineering and product management, enables you to provide valuable feedback that can improve the overall customer experience. You are adaptable and open to learning new technologies, which is essential in a rapidly evolving industry.

What you'll do

As a Customer Support Engineer at CloudWalk, you will be responsible for providing exceptional support to our customers, addressing their inquiries and resolving issues in a timely manner. You will work closely with AI agents to streamline support processes and enhance the efficiency of our operations. Your role will involve understanding customer problems from start to finish, ensuring that they leave the interaction feeling empowered and satisfied.

You will actively participate in improving our support processes by providing insights and feedback based on your interactions with customers. Collaborating with the product and engineering teams, you will help identify areas for improvement in our products and services. Your contributions will directly impact the customer experience, making it more seamless and enjoyable.

In addition to handling customer inquiries, you will also engage in training and onboarding new team members, sharing your knowledge and expertise to help them succeed in their roles. You will be an advocate for our customers, ensuring their voices are heard and their needs are met. Your work will play a crucial role in CloudWalk's mission to increase access to financial services through technology.

What we offer

At CloudWalk, we offer a dynamic work environment where you can grow your skills and make a real impact. You will have the opportunity to work with cutting-edge technology and be part of a team that values innovation and collaboration. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in our mission to empower entrepreneurs and transform the financial services landscape.