About Clutch
Transforming the used car buying experience in Canada
Key Highlights
- Headquartered in Downtown Yonge East, Toronto, ON
- $137.5 million raised in Series D funding
- Offers certified vehicles with home delivery and full Carfax reports
- Competes closely with Canada Drives in the Canadian market
Clutch is a leading online used car sales platform based in Downtown Yonge East, Toronto, ON, specializing in delivering certified vehicles directly to Canadian consumers. With $137.5 million raised in Series D funding, Clutch offers a comprehensive shopping experience that includes vehicle delivery...
🎁 Benefits
Clutch offers health and dental benefits from day one, a learning stipend for employee growth, and a flexible unlimited time off policy to promote wor...
🌟 Culture
Clutch fosters a culture focused on transparency and customer satisfaction, aiming to simplify the traditionally complex used car buying process. The ...
Overview
Clutch is hiring a Team Lead to enhance the customer experience at their new retail location in Ottawa. You'll be the first point of contact for customers picking up or selling their vehicles, ensuring a unique and positive experience.
Job Description
Who you are
You are a driven individual with a passion for customer service and a desire to make a difference in the car-buying experience. You thrive in a fast-paced environment and enjoy engaging with customers, ensuring they feel valued and understood. Your ability to communicate effectively and build rapport will help you create memorable interactions that leave a lasting impression. You are adaptable and ready to take on challenges, always looking for ways to improve the customer journey. You understand the importance of teamwork and collaboration, working closely with your colleagues to deliver exceptional service. You are excited about the opportunity to be part of a company that is changing the way people buy and sell cars.
What you'll do
As the Team Lead at Clutch, you will be the face of the company at our first retail location in Bayshore Mall. Your primary responsibility will be to deliver a uniquely special experience to each customer who visits. You will greet customers warmly, assist them with their inquiries, and guide them through the process of picking up or selling their vehicle. Your role will involve ensuring that every interaction is positive and memorable, going above and beyond to meet customer needs. You will also be responsible for training and mentoring new team members, sharing your knowledge and expertise to help them succeed in their roles. Additionally, you will collaborate with other departments to ensure a seamless experience for customers, providing feedback and insights to improve our processes. Your leadership will play a crucial role in fostering a positive team culture and driving customer satisfaction.
What we offer
At Clutch, we are committed to creating an inclusive workplace where all individuals have the opportunity to succeed. We offer competitive compensation and benefits, including coverage starting from day one for permanent full-time employees. You will have the chance to work in a dynamic environment where your contributions are valued and recognized. Join us in our mission to reinvent the car-buying experience and be part of a team that is making a real impact in the industry.
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