Customer Operations • Lead

Who you are

You have a passion for delivering exceptional customer experiences — you understand the importance of genuine connections and strive to create an inviting atmosphere for first-time boot buyers and western enthusiasts alike. Your extraordinary service skills make you a brand ambassador, reflecting the values of Tecovas in every interaction. You thrive in a fast-paced environment and are committed to fostering a positive service culture that energizes both customers and team members.

As a natural leader, you support store leadership in recruiting, hiring, and retaining top talent — you believe in the power of teamwork and communication to create a seamless balance between operational, visual, and customer priorities. You are dedicated to developing your team, ensuring they receive world-class training and support to excel in their roles. You are proactive in suggesting improvements to training programs and ensuring compliance with established policies and best practices.

What you'll do

In this role, you will cultivate an environment of genuine customer connection, demonstrating extraordinary service and acting as a brand ambassador. You will support the store leadership in managing total store operations, ensuring a profitable and customer-centric environment. Your responsibilities will include facilitating an energized pace and positive service environment while fostering strong communication and teamwork among staff.

You will play a key role in training and developing new team members, delivering in-person training alongside e-learning initiatives. Regular check-ins with the Tecovas HQ Retail Training team will be part of your routine, allowing you to monitor team progress and suggest improvements to training programs. You will work closely with store leadership to prepare, plan, schedule, and execute new hire training, ensuring that all team members are equipped to provide the best customer experience possible.

What we offer

At Tecovas, we value our employees and strive to create a supportive and inclusive work environment. We encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to provide an incredible customer experience and be part of a team that is dedicated to excellence in retail.