Team Lead • Lead

Who you are

You have a strong background in retail management and a passion for delivering exceptional customer service. Your experience includes recruiting, hiring, and developing a team to create a positive work environment. You understand the importance of communication and teamwork in achieving operational goals and enhancing customer satisfaction. You are detail-oriented and committed to maintaining high standards in product presentation and service delivery. You thrive in a fast-paced retail environment and are eager to contribute to a culture of excellence. You are adaptable and can implement processes that improve customer service across various channels.

What you'll do

As a Team Lead at Tecovas, you will support the Store Manager in all aspects of store operations, including team recruitment and performance management. You will foster a culture of teamwork and communication to ensure that operational, visual, and customer priorities are met. Your role will involve cultivating genuine customer connections and acting as a brand ambassador, ensuring that every customer receives extraordinary service. You will also facilitate product knowledge sharing among team members and uphold stock-to-sales processes and presentation standards to create a compelling in-store experience. You will be responsible for administering performance appraisals and conducting regular check-ins with your team to set goals and provide feedback.

What we offer

Tecovas offers a supportive work environment where you can grow your leadership skills while contributing to a customer-centric culture. We value our employees and encourage a collaborative atmosphere that promotes personal and professional development. As a part-time Team Lead, you will have the opportunity to make a significant impact on our store operations and customer experience.