About Codat
The universal API for small business data
Key Highlights
- Secured $170.1 million in Series B funding
- Based in Farringdon, London, with 101-200 employees
- Serves over 100 clients, including banks and fintechs
- Integrates with major platforms like accounting and eCommerce
Codat is a London-based fintech company that specializes in providing a universal API for small business data. With $170.1 million in funding from investors like Tiger Global and Accel, Codat enables banks and fintechs to seamlessly integrate with major accounting, eCommerce, and payments platforms....
🎁 Benefits
Codat offers genuine flexibility in work hours and locations, ensuring that employees can balance their personal and professional lives. Employees ben...
🌟 Culture
Codat fosters a culture focused on empowering small businesses through technology, emphasizing flexibility and comfort in the workplace. The company v...
Overview
Codat is hiring an Enterprise Customer Success Manager to support and grow relationships with top commercial banks in the US and Canada. You'll work directly with banking professionals to embed Codat’s Insights solutions into their workflows. This role requires strong customer relationship skills and experience in customer success.
Job Description
Who you are
You have a proven track record in customer success management, ideally within the financial services or technology sectors. Your experience includes working with enterprise clients, understanding their needs, and ensuring they derive maximum value from the solutions provided. You possess excellent communication skills, enabling you to build strong relationships with stakeholders at various levels within an organization.
You are adept at training and supporting users, helping them to integrate new tools into their daily operations. Your ability to analyze customer feedback and translate it into actionable insights is key to driving user adoption and satisfaction. You thrive in a collaborative environment, working closely with sales, product, and engineering teams to enhance the customer experience.
What you'll do
In this role, you will be the primary point of contact for our most important bank relationships, ensuring they successfully adopt and utilize Codat’s Insights solutions. You will engage with frontline users, including treasury managers and relationship managers, to understand their workflows and challenges. Your goal is to empower them to leverage our platform effectively, driving user adoption and client connections.
You will analyze customer usage data and feedback to identify opportunities for improvement and growth. By providing training and ongoing support, you will help users maximize the value of our solutions, ultimately contributing to the revenue growth of the banks you support. You will also collaborate with internal teams to relay customer insights and advocate for enhancements to our products based on user needs.
What we offer
Codat offers a dynamic work environment where you can make a significant impact on our clients' success. You will have the opportunity to work with leading financial institutions and contribute to the evolution of commercial banking through innovative technology. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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