About Yotpo
The all-in-one eCommerce marketing platform
Key Highlights
- Headquartered in Hudson Square, New York, NY
- Over 500 employees and growing
- $452.4 million raised in Series F funding
- Strategic partnerships with Shopify, Salesforce, and Adobe
Yotpo is a leading SaaS-based eCommerce marketing platform headquartered in Hudson Square, New York, NY. With over 500 employees, Yotpo provides integrated solutions for loyalty, SMS marketing, and reviews, serving major eCommerce platforms like Shopify, Salesforce, and Adobe. The company has raised...
🎁 Benefits
Yotpo offers generous PTO, including volunteer days and holidays, along with a hybrid work model. Employees benefit from private healthcare, dental, a...
🌟 Culture
Yotpo fosters a culture focused on innovation in the rapidly evolving eCommerce landscape. The company emphasizes strategic partnerships and acquisiti...
Overview
Yotpo is hiring a Senior Customer Success Manager to lead relationships with top eCommerce brands. You'll drive measurable business outcomes and ensure customer success across Yotpo’s platform. This role requires strategic thinking and experience in customer success management.
Job Description
Who you are
You have a proven track record in customer success management, ideally with experience in the eCommerce sector. You understand the importance of building strong relationships and have a strategic mindset that allows you to align customer goals with business outcomes. Your ability to communicate effectively with stakeholders at all levels, from day-to-day operators to C-suite executives, sets you apart. You thrive in a collaborative environment and are comfortable working closely with account managers to drive retention and expansion. You are proactive in tracking adoption and performance metrics, managing risks, and leading resolution strategies when challenges arise.
What you'll do
As a Senior Customer Success Manager at Yotpo, you will own customer relationships post-onboarding through renewal, developing success plans that align with business goals and measurable outcomes. You will deliver a true consultant perspective in every interaction, creating tailored strategies based on each customer’s goals, challenges, and opportunities. You will partner closely with Account Managers to drive retention, expansion, and accurate revenue forecasting. Your role will involve proactively tracking adoption and performance metrics, managing risk through regular engagement, and leading resolution strategies when challenges arise. Additionally, you will lead strategic QBRs and executive-level conversations that align Yotpo’s roadmap to customer objectives, ensuring that our solutions meet the evolving needs of our clients.
What we offer
At Yotpo, we are committed to fostering an inclusive environment where every voice is heard and valued. We offer a hybrid work model that allows for flexibility while maintaining strong team collaboration. You will have the opportunity to work with some of the world’s most recognized eCommerce brands, helping them achieve success and growth through our innovative platform. Join us in building a global company where we are all proud to belong.
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