Implementation Manager • Senior

Who you are

You have a proven track record in implementation management, ideally with experience in software solutions that require customer onboarding and support. You understand the importance of customer journeys and are skilled at designing onboarding experiences that drive immediate value. Your ability to translate customer needs into effective product setups is key to your success in this role.

You thrive in collaborative environments and enjoy working side-by-side with customers to understand their workflows. Your communication skills allow you to guide clients through successful adoption, ensuring they feel supported throughout the process. You are detail-oriented and can manage multiple customer engagements simultaneously, always striving for excellence in customer satisfaction.

Desirable

Experience with Windchill or similar platforms is a plus, as is a background in life sciences or AI-driven solutions. Familiarity with project management tools and methodologies will help you excel in this role, as will any experience in a startup environment where agility and adaptability are crucial.

What you'll do

As a Senior Implementation Manager at Collate, you will own the customer journey from the moment a deal closes. You will design and implement onboarding experiences that are tailored to each client's unique needs, ensuring they can effectively utilize the Windchill platform. Your role will involve configuring solutions that align with customer workflows and driving immediate value from the product.

You will work closely with customers to understand their specific requirements and translate these into actionable product setups. This will involve conducting needs assessments, providing training, and offering ongoing support to ensure successful adoption of the platform. You will also gather feedback from customers to continuously improve the onboarding process and enhance the overall customer experience.

Collate is a fully in-person company, and you will collaborate with a small, elite team of professionals who are dedicated to transforming the life sciences industry through AI-driven solutions. Your contributions will directly impact how quickly innovations reach patients, making this role both challenging and rewarding.

What we offer

Joining Collate means being part of a mission-driven company with world-changing potential. You will have the opportunity to work alongside experienced founders and a talented team that values innovation and collaboration. We offer a competitive salary and benefits package, along with the chance to grow your career in a fast-paced, dynamic environment. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.