About Comun
Empowering immigrants to build wealth in the US
Key Highlights
- Headquartered in Midtown Manhattan, New York, NY
- $30.5 million in seed funding to expand services
- Allows checking accounts with valid IDs from home countries
- Supports Latino immigrants in achieving financial stability
Comun is a fintech company headquartered in Midtown Manhattan, New York, focused on empowering Latino immigrants in the US to achieve financial stability. By allowing users to open checking accounts with valid IDs from their home countries, Comun addresses barriers in accessing financial services. W...
🎁 Benefits
Comun offers a robust benefits package including medical, dental, and vision insurance, a 401(k) plan, unlimited PTO, and generous equity options. Emp...
🌟 Culture
Comun's culture is centered around social mobility and financial empowerment for immigrants. The company values inclusivity and accessibility, strivin...
Overview
Comun is hiring a CX Product Manager to design workflows and tools that enhance customer experience for Hispanic immigrants. You'll work at the intersection of product, data, and strategy in their NYC office.
Job Description
Who you are
You have a strong background in product management, ideally with experience in customer experience or customer success. You understand the importance of creating systems that simplify complex processes and enhance user satisfaction. Your ability to analyze data and derive actionable insights is key to your success in this role. You are passionate about serving immigrant communities and are driven by a mission to create upward mobility through innovative financial services.
You possess excellent communication skills, allowing you to collaborate effectively with cross-functional teams, including engineering, design, and customer success. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on delivering high-quality results. Your strategic mindset enables you to think critically about customer needs and how to address them through product enhancements.
What you'll do
As the CX Product Manager at Comun, you will be responsible for architecting the customer experience as the company scales. This role is not just about operations; it involves building systems that integrate product, data, and automation to create seamless workflows. You will design tools and feedback loops that transform complex human processes into simple, intelligent systems, ensuring that millions of immigrant families receive the quality and trust they deserve.
You will work closely with the Customer Success team to gather insights and feedback, which will inform product decisions and enhancements. Your role will involve defining metrics for success and continuously iterating on processes to improve customer satisfaction. You will also collaborate with stakeholders to align product strategies with the overall mission of Comun, ensuring that the customer experience remains at the forefront of all initiatives.
What we offer
At Comun, you will be part of a mission-driven team that values diversity and inclusion. We offer a supportive work environment where your contributions will directly impact the lives of immigrant families. You will have the opportunity to work with experienced professionals from leading fintech companies, gaining insights and knowledge that will enhance your career. We believe in empowering our employees and providing them with the resources they need to succeed in their roles. Join us in making a difference in the financial services landscape for Hispanic immigrants.
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