About Contentsquare
Transforming digital experiences with AI-driven insights
Key Highlights
- Headquartered in Paris, France with 1001+ employees
- Over 700 enterprise customers including American Express & Best Buy
- $1.3 billion raised in Series E funding
- New Experience Intelligence platform launched with AI capabilities
Contentsquare is a leading digital experience analytics platform headquartered in Paris, France. The company serves over 700 enterprise customers, including American Express, Best Buy, and Ikea, by analyzing billions of anonymous web, mobile, and app interactions. With $1.3 billion raised in Series ...
🎁 Benefits
Contentsquare offers a comprehensive benefits package including stock options, paid time off with flexible scheduling, family care and paid parental l...
🌟 Culture
Contentsquare fosters a culture centered on data privacy and ethical analytics, ensuring compliance with regulations like EU GDPR and California CCPA....
Customer Success Manager • Mid-Level
Overview
Contentsquare is seeking a Manager of Customer Experience Marketing to enhance customer relationships and drive loyalty in the North and Central European markets. This role involves collaboration with cross-functional teams to deliver exceptional customer experiences.
Job Description
Who you are
You have a strong background in customer experience and marketing, ideally with 5+ years of experience in a similar role. You understand the importance of building relationships and driving customer loyalty, and you are passionate about transforming clients into brand advocates. Your communication skills are exceptional, allowing you to effectively convey the voice of the customer across various teams. You thrive in collaborative environments, working closely with sales, product, and marketing teams to create impactful customer experiences. You are data-driven and can analyze customer feedback to inform marketing strategies and initiatives. You are excited about the opportunity to work in a global, fast-growing company and contribute to its success.
Desirable
Experience in the tech or digital analytics industry would be a plus, as would familiarity with customer journey mapping and experience analytics tools. A background in managing marketing campaigns that focus on customer engagement and retention is also desirable. You are adaptable and open to learning new skills that will help you succeed in this role.
What you'll do
In this role, you will be the voice of the customer, ensuring that their needs and feedback are at the forefront of marketing strategies. You will collaborate with cross-functional teams to develop and implement marketing initiatives that enhance customer experiences and drive loyalty. You will analyze customer data and feedback to identify trends and insights that can inform marketing campaigns. You will work closely with the sales team to align marketing efforts with customer acquisition strategies. Additionally, you will support the MENAT region, providing insights and strategies tailored to that market. You will be responsible for creating and managing content that resonates with customers and showcases the value of Contentsquare's platform. You will also participate in customer events and webinars, engaging directly with clients to foster relationships and gather feedback.
What we offer
Contentsquare offers a dynamic work environment where you can grow your career while making a significant impact on customer success. You will have the opportunity to work with a diverse team of professionals who are committed to creating an inclusive workplace. We provide ongoing training and development opportunities to help you enhance your skills and advance your career. Our company culture encourages collaboration and innovation, allowing you to contribute your ideas and insights. We believe in recognizing and rewarding our employees for their hard work and dedication, and we offer competitive compensation packages that reflect this commitment.
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