Community Manager • Senior

Who you are

You have a proven track record in managing community programs or user groups, with a focus on enhancing user engagement and collaboration. Your experience includes leading teams and overseeing events, both virtual and in-person, ensuring that participants feel valued and connected. You understand the importance of community-driven initiatives and have a passion for fostering relationships among users. You are adept at using technology platforms to facilitate communication and collaboration, and you thrive in a collaborative culture that values transparency and teamwork.

You possess strong organizational skills, allowing you to manage multiple projects simultaneously while maintaining a keen eye for detail. Your ability to analyze user feedback and adapt programs accordingly demonstrates your commitment to continuous improvement. You are comfortable working in a remote environment and have experience leveraging digital tools to engage with community members effectively. You are a proactive problem solver who can anticipate challenges and develop strategies to overcome them.

What you'll do

As the Senior Manager of the User Group Program, you will own the evolution and operationalization of Coupa's global user group initiatives. You will manage a small team dedicated to supporting existing virtual and in-person user group events, ensuring they run smoothly and meet the needs of participants. You will lead the full implementation of Bevy, a platform designed to build a scalable program where meetings are led by customers for customers. Your role will involve overseeing the ongoing operations of user groups on Bevy post-launch, ensuring that they continue to thrive and provide value to members.

You will collaborate closely with cross-functional teams to align user group activities with broader company goals and initiatives. Your responsibilities will include developing strategies to enhance user engagement, gathering feedback from participants, and using that information to refine and improve the program. You will also be responsible for reporting on the success of user group initiatives, providing insights to stakeholders, and identifying opportunities for growth and expansion.

What we offer

At Coupa, you will be part of a pioneering technology company that is at the forefront of innovation in spend management. We offer a collaborative culture that values teamwork and transparency, allowing you to thrive in your role. You will have the opportunity to make a global impact through your work, contributing to the success of our clients and the community. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.