About Cresta
Real-time AI insights for superior customer service
Key Highlights
- Headquartered in Sunnyvale, CA with 201-500 employees
- $276 million raised in Series C funding
- AI-driven platform enhances sales and service agent performance
- Mobile-compatible for expert support at every touchpoint
Cresta is a leading AI-driven customer service platform headquartered in Sunnyvale, CA, that empowers sales and service agents to enhance their performance. With $276 million raised in Series C funding, Cresta's innovative technology analyzes top-performing employees and provides personalized guidan...
🎁 Benefits
Cresta offers competitive equity options, generous PTO, and a remote work policy. Employees benefit from a world-class mentorship program and regular ...
🌟 Culture
Cresta's culture emphasizes a data-driven approach to customer service, leveraging AI to optimize performance. The company values mentorship and colla...
Ai Engineer • Mid-Level
Skills & Technologies
Overview
Cresta is hiring a Forward Deployed Engineer (AI Agent) to develop intelligent AI agents that solve practical problems for customers. You'll work with Large Language Models and AI Agent systems in a remote capacity. This position requires experience in deploying AI solutions.
Job Description
Who you are
You have a strong background in AI and machine learning, with experience in developing and deploying AI agents that address real-world challenges. Your expertise in Large Language Models (LLMs) and AI Agent systems allows you to create innovative solutions that enhance customer interactions and operational efficiency.
You thrive in collaborative environments, working closely with customers and cross-functional teams, including software and machine learning engineers. Your ability to communicate complex technical concepts clearly ensures that you can effectively engage with stakeholders and drive high-impact AI deployments.
You are detail-oriented and committed to delivering cost-effective, secure, and reliable AI solutions. Your passion for leveraging cutting-edge technology to improve customer experiences aligns with Cresta's mission to revolutionize the workforce with AI.
Desirable
Experience with cloud platforms and integration of AI solutions with external systems is a plus. Familiarity with customer service operations and insights will help you understand the practical applications of your work.
What you'll do
As a Forward Deployed Engineer (AI Agent) at Cresta, you will be at the forefront of deploying AI agents that enhance customer interactions. You will collaborate with customers to understand their needs and ensure that the AI solutions you develop are tailored to address their specific challenges.
You will work closely with our software and machine learning engineers to integrate AI agents seamlessly with existing systems, ensuring that deployments are smooth and effective. Your role will involve continuous improvement of our core AI platform, leveraging feedback from deployments to refine and enhance our solutions.
You will be responsible for developing intelligent AI agents that automate conversations and inefficient processes, enabling contact center teams to work smarter and faster. Your contributions will directly impact the success of our customers, helping them unlock valuable insights and behavioral best practices from their interactions.
What we offer
Cresta provides a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a talented team that is passionate about transforming the contact center industry through AI. We offer competitive compensation and benefits, along with the flexibility of remote work.
Join us on this exciting journey to revolutionize the workforce with AI. At Cresta, you will be part of a mission-driven company that values creativity, collaboration, and continuous learning.
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