About Cresta
Real-time AI insights for superior customer service
Key Highlights
- Headquartered in Sunnyvale, CA with 201-500 employees
- $276 million raised in Series C funding
- AI-driven platform enhances sales and service agent performance
- Mobile-compatible for expert support at every touchpoint
Cresta is a leading AI-driven customer service platform headquartered in Sunnyvale, CA, that empowers sales and service agents to enhance their performance. With $276 million raised in Series C funding, Cresta's innovative technology analyzes top-performing employees and provides personalized guidan...
π Benefits
Cresta offers competitive equity options, generous PTO, and a remote work policy. Employees benefit from a world-class mentorship program and regular ...
π Culture
Cresta's culture emphasizes a data-driven approach to customer service, leveraging AI to optimize performance. The company values mentorship and colla...
Engineering Manager β’ Lead
Cresta β’ United States - Remote
Overview
Cresta is hiring a Forward Deployed Engineering Manager to lead a team that turns cutting-edge AI into real-world customer success. You'll build and mentor a world-class team of engineers while ensuring exceptional value delivery at scale. This role requires strong leadership and team-building skills.
Job Description
Who you are
You have a strong background in engineering management, with a passion for building and mentoring high-performing teams. Your experience includes leading teams that work directly with customers to deliver impactful solutions. You thrive in environments where you can refine processes and drive product excellence through deep customer engagement.
You understand the intersection of engineering, product, and go-to-market strategies, ensuring that your team delivers exceptional value at scale. Your leadership style fosters collaboration and innovation, empowering team members to excel in their roles. You are committed to continuous improvement and are always looking for ways to enhance team performance and customer satisfaction.
What you'll do
As the Forward Deployed Engineering Manager at Cresta, you will lead a team of Forward Deployed Engineers who are responsible for deploying AI solutions that solve practical business problems. You will be involved in building, mentoring, and scaling your team, ensuring they have the resources and support needed to succeed. Your role will require you to engage deeply with customers, understanding their needs and translating them into actionable engineering tasks.
You will oversee the deployment of AI agents, ensuring they meet customer expectations and drive measurable outcomes. Your responsibilities will include refining processes to enhance efficiency and effectiveness, as well as collaborating with cross-functional teams to align engineering efforts with product goals. You will play a key role in shaping the future of work through AI, making a significant impact on the contact center industry.
What we offer
Cresta offers a unique opportunity to be part of a mission-driven company that is revolutionizing the workforce with AI. You will work alongside industry leaders and innovators, contributing to a platform that combines the best of AI and human intelligence. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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