Other Technical Roles • Mid-Level

Who you are

You have a strong background in voice technology and customer engagement, with experience in shaping voice interactions that resonate with users. Your ability to articulate creative visions for voice experiences allows you to effectively collaborate with customer executives, particularly in high-stakes environments like Fortune 500 companies. You understand the nuances of translating brand identities and business objectives into compelling voice interactions that enhance customer experiences.

Your experience includes working with AI-driven platforms, where you have successfully integrated voice solutions that improve customer service and operational efficiency. You are adept at analyzing user feedback and leveraging insights to refine voice applications, ensuring they meet the evolving needs of customers. You thrive in collaborative settings, working closely with cross-functional teams to deliver innovative voice solutions that drive engagement and satisfaction.

What you'll do

In this role, you will be responsible for defining and delivering exceptional voice experiences for Cresta’s AI Agents. You will collaborate with customer executives to understand their brand and audience, translating these insights into effective voice interactions. Your work will involve designing voice applications that not only meet customer expectations but also enhance operational efficiency within contact centers.

You will engage in continuous improvement processes, utilizing customer feedback and performance metrics to refine voice solutions. Your role will also include staying updated on the latest advancements in voice technology and AI, ensuring that Cresta remains at the forefront of innovation in the contact center space. You will play a key role in shaping the future of customer interactions through voice, contributing to Cresta's mission of revolutionizing the workforce with AI.

What we offer

Cresta offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a world-class team of AI and ML experts, contributing to projects that have a significant impact on customer engagement. We provide a supportive culture that encourages professional growth and development, allowing you to expand your skills in voice technology and AI applications. Join us in our mission to transform customer conversations into competitive advantages.