Cresta

About Cresta

Real-time AI insights for superior customer service

🏢 Tech👥 201-500 employees📅 Founded 2017📍 Heritage District, Sunnyvale, CA💰 $276m4.4
B2BArtificial IntelligenceCustomer serviceSaaSSales

Key Highlights

  • Headquartered in Sunnyvale, CA with 201-500 employees
  • $276 million raised in Series C funding
  • AI-driven platform enhances sales and service agent performance
  • Mobile-compatible for expert support at every touchpoint

Cresta is a leading AI-driven customer service platform headquartered in Sunnyvale, CA, that empowers sales and service agents to enhance their performance. With $276 million raised in Series C funding, Cresta's innovative technology analyzes top-performing employees and provides personalized guidan...

🎁 Benefits

Cresta offers competitive equity options, generous PTO, and a remote work policy. Employees benefit from a world-class mentorship program and regular ...

🌟 Culture

Cresta's culture emphasizes a data-driven approach to customer service, leveraging AI to optimize performance. The company values mentorship and colla...

Cresta

Product Manager Mid-Level

CrestaUnited States - Remote

Posted 1w ago🏠 RemoteMid-LevelProduct Manager📍 United States💰 $130,000 - $190,000 / yearly
Apply Now →

Overview

Cresta is hiring a Platform Product Manager to own and evolve their Identity and Access Management capabilities. You'll work on enhancing security features and improving customer offerings. This role requires experience in product management and a strong understanding of IAM.

Job Description

Who you are

You have a solid background in product management, ideally with experience in Identity and Access Management (IAM) — you understand the intricacies of permissions, access control, and enterprise administration. Your ability to collaborate with cross-functional teams ensures that you can effectively enhance product offerings and strengthen security postures. You are passionate about leveraging AI and human intelligence to drive customer insights and improve operational efficiency.

You thrive in environments where innovation meets practicality — your experience in managing product lifecycles allows you to balance user needs with technical feasibility. You are a strong communicator, capable of articulating complex concepts to both technical and non-technical stakeholders. Your analytical mindset helps you make data-driven decisions that align with business objectives.

What you'll do

As a Platform Product Manager at Cresta, you will take ownership of the IAM capabilities, focusing on enhancing security features and improving user experiences. You will work closely with engineering teams to define product requirements and prioritize features that align with customer needs. Your role will involve conducting user research to gather insights and feedback, which will inform product enhancements and new feature development.

You will collaborate with marketing and sales teams to ensure that product messaging resonates with target audiences and supports go-to-market strategies. Your responsibilities will also include defining success metrics for IAM features and tracking performance to ensure continuous improvement. You will play a key role in shaping the product roadmap and ensuring that it aligns with the overall vision of Cresta.

What we offer

Cresta provides a dynamic work environment where you can contribute to cutting-edge AI solutions that transform customer interactions. You will be part of a world-class team of experts and have the opportunity to work on impactful projects that drive significant business outcomes. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.

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