Product Manager • Staff

Who you are

You have extensive experience in product management, particularly in the realm of AI technologies — you've successfully led cross-functional teams to deliver impactful solutions that enhance user experiences and streamline operations. Your background includes a strong understanding of enterprise-level applications and the ability to translate complex technical concepts into actionable product strategies. You thrive in remote-first environments and are adept at fostering collaboration among diverse teams.

Your expertise in AI and machine learning is complemented by a solid grasp of business operations — you understand how to leverage technology to drive efficiency and innovation across various functions. You are a strategic thinker who can prioritize effectively and make data-driven decisions that align with business goals. You possess excellent communication skills, enabling you to articulate product vision and engage stakeholders at all levels.

Desirable

Experience in a fast-paced tech environment, particularly within the communications sector, is a plus. Familiarity with agile methodologies and tools will help you navigate the product development lifecycle efficiently. A passion for emerging technologies and a commitment to continuous learning will set you apart as a candidate.

What you'll do

As the Staff Product Manager for Enterprise AI at Twilio, you will lead the charge in transforming how the company utilizes AI to enhance its offerings. You will collaborate closely with engineering teams to build a unified, secure, and scalable operating system that supports various business functions, including sales, support, and operations. Your role will involve defining the product roadmap, prioritizing features based on user feedback and market trends, and ensuring alignment with overall business objectives.

You will conduct user research to identify pain points and opportunities for improvement, translating insights into product requirements that drive innovation. Your responsibilities will also include managing stakeholder expectations, facilitating communication between technical and non-technical teams, and ensuring that product development aligns with strategic goals. You will be instrumental in defining success metrics and tracking product performance post-launch, making adjustments as necessary to optimize user experiences.

What we offer

Twilio offers a vibrant remote-first work culture that emphasizes inclusion and collaboration. You will have the opportunity to work with a talented team dedicated to pushing the boundaries of technology and making a global impact. Competitive compensation and benefits packages are part of the offering, along with opportunities for professional growth and development. Join us in shaping the future of communications through innovative AI solutions.