Product Manager

Who you are

As a Forward Deployed Product Manager, you bring a blend of product thinking and project leadership to the table. You have experience working closely with senior customer executives, understanding their needs, and translating them into actionable product strategies. Your ability to navigate complex customer environments and deliver value is key to your success in this role. You thrive in cross-functional teams and enjoy collaborating with various stakeholders to drive product initiatives forward. You are passionate about AI and its potential to transform customer interactions, and you are eager to leverage this technology to create impactful solutions.

Desirable

Experience in AI or machine learning is a plus, as is familiarity with contact center operations. You have a strong analytical mindset and can make data-driven decisions that enhance product offerings. Your communication skills are top-notch, allowing you to articulate complex ideas clearly to both technical and non-technical audiences. You are adaptable and open to feedback, continuously seeking ways to improve both your work and the products you manage.

What you'll do

In this role, you will be responsible for creating, deploying, and optimizing AI Agents that enhance customer experiences in contact centers. You will work closely with engineering teams to ensure that the product vision aligns with technical capabilities and customer needs. Your role will involve conducting user research to gather insights and inform product development. You will also define success metrics and track product performance, making adjustments as necessary to meet customer expectations. Collaboration with marketing and sales teams will be essential to ensure that product launches are successful and that customer feedback is integrated into future iterations.

You will lead cross-functional meetings to align on product goals and timelines, ensuring that all stakeholders are informed and engaged throughout the development process. Your ability to manage multiple projects simultaneously while maintaining a focus on quality and customer satisfaction will be crucial. You will also have the opportunity to mentor junior team members and contribute to the overall growth of the product management team.

What we offer

Cresta offers a dynamic work environment where innovation is encouraged. You will be part of a team that is at the forefront of AI technology, working on solutions that have a real impact on customer interactions. We provide opportunities for professional development and growth, as well as a supportive culture that values collaboration and creativity. Our commitment to diversity and inclusion means that we welcome applicants from all backgrounds and experiences. Join us in revolutionizing the workforce with AI and making a difference in the contact center industry.