About Cyara
Transforming customer experience with automated assurance
Key Highlights
- Headquartered in Redwood City, California
- Over 1,000 enterprise customers including Vodafone & Telstra
- Supports the entire CX software development lifecycle
- Flexible remote work policy and generous PTO
Cyara, headquartered in Redwood City, California, is the leading Automated CX Assurance Platform provider, serving notable clients like Vodafone, Telstra, and American Express. The platform supports the entire customer experience software development lifecycle, including design, functional testing, ...
π Benefits
Cyara offers competitive salaries, equity options, generous PTO, and a flexible remote work policy. Employees also benefit from a learning budget to s...
π Culture
Cyara fosters a culture focused on innovation and customer success, encouraging teams to prioritize quality and efficiency in delivering exceptional c...
Overview
Cyara is seeking a Monitoring Support Specialist to maintain the reliability and availability of their services. This role requires strong technical aptitude and experience in customer support or operations, based in Hyderabad.
Job Description
Who you are
You have a strong technical aptitude and are eager to learn, making you a great fit for the Monitoring Support Specialist role at Cyara. Your experience in customer support or operations will help you thrive in this position, where you will play a critical part in maintaining the reliability and availability of Cyaraβs services. You are comfortable working in a 24/7 environment, which includes shift work, and you understand the importance of preventing service disruptions and outages.
What you'll do
As a Monitoring Support Specialist, you will be responsible for ensuring that Cyaraβs services run smoothly and efficiently. You will monitor systems and services to identify potential issues before they escalate, providing timely support to prevent service disruptions. Your role will involve collaborating with various teams to troubleshoot and resolve incidents, ensuring that customer experiences are not negatively impacted. You will also be involved in documenting processes and procedures to improve operational efficiency and support the continuous improvement of service delivery.
What we offer
Cyara offers a dynamic work environment where you can grow your skills and contribute to the success of a leading company in AI-powered customer experience assurance. You will be part of a team that values collaboration and innovation, and you will have the opportunity to work with cutting-edge technology. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission.
Interested in this role?
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