About Cyara
Transforming customer experience with automated assurance
Key Highlights
- Headquartered in Redwood City, California
- Over 1,000 enterprise customers including Vodafone & Telstra
- Supports the entire CX software development lifecycle
- Flexible remote work policy and generous PTO
Cyara, headquartered in Redwood City, California, is the leading Automated CX Assurance Platform provider, serving notable clients like Vodafone, Telstra, and American Express. The platform supports the entire customer experience software development lifecycle, including design, functional testing, ...
🎁 Benefits
Cyara offers competitive salaries, equity options, generous PTO, and a flexible remote work policy. Employees also benefit from a learning budget to s...
🌟 Culture
Cyara fosters a culture focused on innovation and customer success, encouraging teams to prioritize quality and efficiency in delivering exceptional c...
Overview
Cyara is hiring a Senior Professional Services Consultant to enhance customer experience assurance through AI-powered solutions. You'll work with leading brands to optimize customer journeys. This role requires expertise in customer service and consulting.
Job Description
Who you are
You have a strong background in professional services and consulting, with a focus on customer experience. Your experience includes working with AI technologies and understanding their application in enhancing customer interactions. You are skilled in building relationships with clients and ensuring their needs are met through effective solutions.
You thrive in collaborative environments and enjoy working with cross-functional teams to deliver exceptional results. Your communication skills allow you to articulate complex ideas clearly, making you a trusted advisor to clients. You are passionate about leveraging technology to improve customer experiences and are always looking for innovative ways to solve problems.
What you'll do
As a Senior Professional Services Consultant at Cyara, you will be responsible for leading client engagements and ensuring successful implementation of our AI-powered customer experience solutions. You will work closely with clients to understand their unique challenges and provide tailored solutions that enhance their customer journeys. Your role will involve conducting workshops, training sessions, and providing ongoing support to ensure clients achieve their desired outcomes.
You will collaborate with internal teams to continuously improve our offerings and share insights gained from client interactions. Your expertise will help shape the future of our services, ensuring we remain at the forefront of customer experience assurance. You will also play a key role in mentoring junior consultants, sharing your knowledge and best practices to foster their growth within the organization.
What we offer
At Cyara, we offer a dynamic work environment where innovation and excellence are at the core of our values. You will have the opportunity to work with leading brands and make a significant impact on their customer experience strategies. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in our mission to eradicate bad customer experiences and deliver exceptional service at scale.
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