Support Engineer • Mid-Level

Who you are

You have a solid background in telecommunications, particularly in VOIP systems, and possess the ability to communicate complex concepts clearly to customers. Your experience in customer support has equipped you with the skills to build trust and foster long-term relationships with clients. You are adept at influencing and guiding customers in their telecommunications strategies, ensuring their needs align with the solutions offered by Cyara. You thrive in collaborative environments and are committed to delivering excellence in customer experience. Your curiosity drives you to continuously learn and adapt in a fast-evolving industry.

What you'll do

As a VOIP Support Engineer at Cyara, you will be responsible for providing expert support to customers using our AI-powered customer experience assurance platform. You will work closely with clients to understand their telecommunications needs and provide tailored solutions that enhance their customer experience. Your role will involve troubleshooting VOIP issues, guiding customers through the implementation of our solutions, and ensuring they derive maximum value from our platform. You will collaborate with cross-functional teams to address customer feedback and contribute to product improvements. Your ability to communicate effectively will be crucial in driving strategic decision-making and ensuring customer satisfaction.

What we offer

At Cyara, we offer a dynamic work environment where innovation and excellence are at the forefront of our culture. You will have the opportunity to work with leading brands and contribute to optimizing millions of customer journeys. We value integrity and collaboration, and we encourage you to embrace curiosity and take smart risks in your role. Join us in our mission to eradicate bad customer experiences and help businesses deliver high-quality customer interactions at scale.