Support Engineer • Mid-Level

Who you are

You have experience in technical support, ideally within the software or technology sector, and are passionate about helping customers succeed. You possess strong problem-solving skills and can communicate complex technical concepts clearly to non-technical users. You thrive in a collaborative environment and enjoy working with cross-functional teams to resolve customer issues effectively. You are adaptable and can manage multiple priorities in a fast-paced setting, ensuring that customer needs are met promptly. You understand the importance of customer experience and are committed to delivering high-quality support. You are familiar with AI-powered platforms and have a keen interest in technology trends that enhance customer interactions.

What you'll do

As a Support Engineer at Cyara, you will be the first point of contact for our enterprise customers, providing them with the technical assistance they need to utilize the Cyara Platform effectively. You will troubleshoot issues, guide customers through the setup and configuration of our solutions, and ensure they are getting the most value from our services. You will work closely with the engineering team to escalate complex issues and provide feedback on product improvements based on customer interactions. Your role will involve documenting customer interactions and solutions to build a knowledge base that enhances our support processes. You will also participate in training sessions to stay updated on product features and enhancements, ensuring you can provide the best support possible. Your commitment to customer satisfaction will help drive the success of our clients and the overall mission of Cyara.

What we offer

At Cyara, we offer a supportive work environment that values diversity and inclusion. You will have the opportunity to work with a talented team dedicated to improving customer experience through innovative technology. We provide ongoing training and development opportunities to help you grow in your career. Our commitment to work-life balance means you can enjoy a fulfilling career while maintaining personal well-being. Join us in our mission to eradicate bad customer experiences and make a meaningful impact in the world of customer experience assurance.