Support Engineer • Mid-Level

Who you are

You have a strong background in customer support, ideally within a technical environment, and are passionate about helping users maximize their experience with software products. You possess excellent communication skills, allowing you to convey complex technical concepts in a clear and understandable manner. You are proactive in identifying customer needs and are dedicated to providing timely solutions. Your ability to empathize with users and advocate for their needs within the company is a key strength. You thrive in collaborative environments and enjoy working closely with product teams to relay customer feedback and influence product development. You are adaptable and can handle a variety of customer inquiries, ensuring that each interaction is positive and productive.

What you'll do

As a Support Engineer at SonarSource, you will play a crucial role in driving the adoption of Sonar's products among customers. You will provide personalized support to users, guiding them through the implementation process and helping them understand the best practices for utilizing our solutions. Your responsibilities will include investigating and resolving customer issues efficiently, ensuring that users receive timely and effective assistance. You will also represent the voice of the customer in product discussions, providing valuable insights that can shape future developments. Collaborating with cross-functional teams, you will help improve the overall customer experience and contribute to the continuous enhancement of our products. Your role will involve not only troubleshooting but also educating customers on how to leverage Sonar's tools to improve their code quality and security.

What we offer

At SonarSource, you will be part of a dynamic team that values collaboration and innovation. We offer a supportive work environment where your contributions are recognized and appreciated. You will have opportunities for professional growth and development, as well as the chance to work with cutting-edge technology in the software development space. Our culture emphasizes accountability, positivity, and a commitment to excellence, making it a great place to advance your career while making a meaningful impact on our users' success.