Account Manager • Senior

Who you are

You have a proven track record in account management, particularly within the education sector, and understand the unique challenges and opportunities that come with it. With at least 5 years of experience, you excel in building and maintaining strong relationships with clients, ensuring their needs are met and exceeded. Your strategic mindset allows you to identify growth opportunities within existing accounts, driving both retention and expansion. You are adept at managing renewals and have a keen ability to align customer goals with the solutions D2L offers. Your communication skills are top-notch, enabling you to engage effectively with executives and stakeholders at all levels. You are passionate about transforming education and are excited to be part of a company that is at the forefront of this change.

Desirable

Experience in the Higher Education sector is a plus, as is familiarity with cloud-based solutions and learning management systems. You are comfortable using data to inform your strategies and decisions, and you thrive in a collaborative environment where you can work closely with cross-functional teams to deliver exceptional results for your clients.

What you'll do

As a Senior Account Manager at D2L, you will be responsible for driving customer retention and growth across your assigned accounts. You will manage the renewal process, ensuring that clients are satisfied with their current services and are aware of new offerings that can enhance their experience. Your role will involve fostering strong relationships with key stakeholders, understanding their needs, and aligning D2L's solutions to meet those needs effectively. You will also identify opportunities for upselling and cross-selling, contributing to the overall growth of the company. Your ability to communicate effectively and build trust will be crucial as you navigate complex client environments and advocate for their success.

What we offer

D2L provides a supportive and inclusive work environment where you can thrive. We offer competitive benefits, including access to mental health services, retirement planning, and wellness reimbursement programs. You will have the opportunity to work remotely, allowing for flexibility in your work-life balance. Our culture emphasizes employee recognition and social events, fostering a sense of community among our team members. Join us in our mission to transform the way the world learns and make a meaningful impact on human potential globally.