About Dandy
Modernizing dentistry with seamless technology solutions
Key Highlights
- Over 2 million daily users of Dandy dental products
- Raised $4.4 million in seed funding
- Headquartered in New York, NY
- 1001+ employees dedicated to transforming dental practices
Dandy is revolutionizing the dental industry by providing a digital dental lab platform that simplifies operations for dentists. Based in New York, NY, Dandy has raised $4.4 million in seed funding and serves over 2 million users daily with its innovative solutions for dental practices. The company ...
🎁 Benefits
Dandy offers comprehensive health plans, including medical, dental, and vision coverage, with employer contributions to HSAs. The company promotes a f...
🌟 Culture
Dandy's culture is centered around modernizing the dental industry by integrating technology into practice management. The company respects the comple...
Skills & Technologies
Overview
Dandy is hiring a Customer Experience Lab Technician to provide real-time technical support and collaborate with clinicians on dental case designs. This role requires dental design experience and bilingual proficiency in English and Canadian French.
Job Description
Who you are
You have a strong background in dental design, with experience working in a dental lab environment. Your bilingual skills in English and Canadian French enable you to communicate effectively with a diverse range of clinicians and patients. You are dedicated to providing exceptional customer experiences and have a passion for modernizing the dental industry through technology. Your expertise allows you to troubleshoot issues and provide real-time support, ensuring quality outcomes for every case.
You thrive in collaborative environments, working closely with doctors to review and refine case designs. Your ability to build confidence in digital tools and provide expert guidance on complex cases is a key strength. You are empathetic and understand the importance of clear communication in a clinical setting, ensuring that every interaction is positive and productive.
What you'll do
In this role, you will partner with clinicians to collaborate on treatment plans, reviewing and refining case designs to achieve optimal aesthetic and functional outcomes for patients. You will provide live clinical support through various communication channels, including phone, chat, and video, troubleshooting issues and clarifying workflows as needed. Your role is crucial in building customer confidence in Dandy's digital tools and ensuring that clinicians have the support they need to deliver exceptional care.
You will also be responsible for managing your schedule effectively, accommodating various shift times to meet the needs of the team and the clinicians you support. Your expertise in dental design will be instrumental in guiding clinicians through complex cases, helping them navigate challenges and achieve successful outcomes for their patients.
What we offer
Dandy is committed to transforming the dental industry and offers a dynamic work environment where you can make a significant impact. We provide opportunities for professional growth and development, ensuring that you have the resources and support needed to excel in your role. Our team is dedicated to fostering an inclusive workplace that embraces diversity and encourages collaboration. We believe in the power of technology to enhance dental practices and are excited to have you join us on this journey.
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