Customer Support • Mid-Level

Who you are

You have at least 3 years of dental design experience, particularly in anterior crown and bridge work. Your bilingual proficiency in both English and French allows you to communicate effectively with a diverse range of clinicians and patients. You are dedicated to providing exceptional customer service and have a strong understanding of dental lab processes and technologies.

You thrive in a collaborative environment, working closely with doctors to review and refine case designs. Your expertise enables you to provide expert guidance on complex cases, ensuring optimal aesthetic and functional outcomes for patients. You are comfortable using digital tools and can build customer confidence in their application.

What you'll do

In this role, you will partner with clinicians in real-time to review treatment plans and refine case designs. Your responsibilities will include providing live clinical support through various communication channels, including phone, chat, and video. You will troubleshoot issues, clarify workflows, and ensure that every doctor receives efficient and empathetic customer service.

You will also be responsible for ensuring quality outcomes in every case you handle. This involves applying your deep dental lab expertise to assist with patient scanning, case preparation, and design modifications. Your role is crucial in transforming the dental industry by leveraging technology to enhance the clinician's experience and improve patient outcomes.

What we offer

Dandy is committed to creating an inclusive workplace where everyone can thrive. We offer a supportive environment that encourages professional growth and development. As part of our team, you will have the opportunity to work with cutting-edge technology and contribute to the modernization of the dental industry. We believe in empowering our employees to achieve their best work while making a meaningful impact in the lives of clinicians and patients alike.