Customer Support • Mid-Level

Who you are

You have at least 3 years of dental design experience, specifically in anterior crown and bridge work. Your expertise allows you to partner effectively with clinicians, ensuring that patient outcomes are both aesthetic and functional. You possess strong communication skills, enabling you to provide real-time support through various channels such as phone, chat, and video. You are dedicated to delivering exceptional customer service and are comfortable troubleshooting complex issues as they arise. You understand the importance of building customer confidence in digital tools and are eager to collaborate on treatment plans.

What you'll do

In this role, you will collaborate closely with doctors to review and refine case designs, ensuring optimal outcomes for patients. You will provide live clinical support, communicating directly with clinicians to troubleshoot issues and clarify workflows. Your responsibilities will include guiding clinicians through complex cases and helping them navigate the digital tools provided by Dandy. You will be expected to maintain a high level of professionalism and empathy while assisting customers, ensuring that every interaction contributes to a positive experience. Additionally, you will be involved in ongoing training and development to stay updated on the latest dental technologies and practices.

What we offer

Dandy is committed to transforming the dental industry through technology and innovation. As part of our team, you will have the opportunity to work in a supportive and inclusive environment. We value diversity and are dedicated to creating an accessible workplace for all individuals. You will be part of a mission-driven company that is making a significant impact in the dental field, empowering clinicians and their teams to achieve more for their practices and patients. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering growth and development within our team.