Customer Support • Mid-Level

Who you are

You have a strong background in dental technology, particularly in anterior crown and bridge work, and are passionate about improving patient outcomes through technology. Your experience allows you to effectively communicate with clinicians, providing them with the support they need to ensure quality results. You are empathetic and patient, understanding the importance of clear communication in a clinical setting. You thrive in a collaborative environment, working closely with doctors to refine treatment plans and enhance the overall patient experience. You are adaptable and can manage multiple cases simultaneously, ensuring that each clinician receives the attention they deserve. Your technical expertise in dental lab processes enables you to troubleshoot issues efficiently, building trust with your clients.

What you'll do

In this role, you will partner with clinicians in real-time to review and refine case designs, ensuring optimal aesthetic and functional outcomes for patients. You will provide live clinical support through various communication channels, including phone, chat, and video, helping to troubleshoot issues and clarify workflows. Your responsibilities will also include collaborating with cross-functional teams to enhance the digital tools used in the dental practice, ensuring that they meet the needs of both clinicians and patients. You will play a key role in building customer confidence in these tools, guiding them through complex cases and providing expert advice. Your work will directly impact the quality of care provided to patients, making your role crucial in the transformation of the dental industry.

What we offer

Dandy offers a dynamic work environment where you can make a significant impact on the dental industry. You will be part of a team that values innovation and collaboration, working towards a common goal of improving dental practices worldwide. We provide opportunities for professional growth and development, ensuring that you have the resources you need to succeed in your role. Our commitment to inclusivity means that we embrace diverse perspectives and experiences, fostering a workplace where everyone can thrive. Join us in our mission to modernize the dental industry and empower clinicians with cutting-edge technology.