Customer Support • Mid-Level

Who you are

You have a strong background in dental design, which allows you to provide expert clinical support to dental professionals. Your bilingual skills in English and Canadian French enable you to communicate effectively with a diverse range of clients. You thrive in a customer-focused environment and are passionate about improving the quality of dental practices through technology. You possess excellent problem-solving skills and can handle complex clinical inquiries with precision and accuracy. Your experience in a clinical setting has equipped you with the knowledge necessary to tackle time-sensitive escalations and provide high-level support to your team. You are committed to operational excellence and continuously seek ways to enhance the customer experience.

What you'll do

As a Dental Clinical Support Expert, you will leverage your deep technical knowledge to support doctors and coach team members. You will be responsible for resolving complex clinical inquiries and managing booked calls to address practice-level case issues. Your role will involve serving as the primary escalation point for inbound inquiries, ensuring that dental professionals receive timely and accurate support. You will collaborate closely with the Customer Experience Team to drive quality improvements across the organization. Additionally, you will participate in training sessions to enhance your skills and stay updated on the latest advancements in dental technology. Your contributions will play a crucial role in Dandy's mission to modernize the dental industry and empower clinicians with innovative solutions.

What we offer

Dandy is dedicated to creating an inclusive workplace where all individuals feel valued and supported. We offer competitive compensation and benefits, along with opportunities for professional growth and development. As part of our team, you will have the chance to work in a dynamic environment that encourages collaboration and innovation. We believe in the importance of work-life balance and provide flexible scheduling options to accommodate your needs. Join us in transforming the dental industry and making a meaningful impact on the lives of dental professionals and their patients.