Technical Solutions Engineer • Senior

Who you are

You have a strong background in technical solutions engineering with a focus on customer support — your experience includes troubleshooting complex issues and providing guidance on analytics platforms. You possess thorough knowledge of PostgreSQL and have hands-on experience with other SQL-based databases, which allows you to tackle a variety of technical challenges effectively.

Your familiarity with Data Warehousing and ETL technologies like Informatica and DataStage enables you to assist customers in optimizing their data solutions — you understand the intricacies of data integration and management, making you a valuable resource for clients. You are passionate about customer advocacy and strive to ensure that clients achieve their strategic goals using Databricks products.

You are comfortable working in a collaborative environment, coordinating with engineering and escalation teams to resolve customer issues — your communication skills allow you to articulate complex technical concepts clearly to both technical and non-technical stakeholders. You are proactive in participating in training programs to enhance your expertise in AWS, Azure, and the Databricks platform.

Desirable

Experience with third-party integrations in a Databricks environment is a plus, as it allows you to provide comprehensive support to customers facing integration challenges. You are also familiar with best practices for custom-built solutions, which helps you deliver tailored recommendations to enhance performance in customer-specific environments.

What you'll do

As a Senior Technical Solutions Engineer at Databricks, you will be responsible for providing technical support for the Databricks platform and related products — you will troubleshoot and resolve complex customer issues, ensuring that clients can effectively utilize the platform for their analytics needs. Your role will involve assisting customers throughout their Databricks journey, offering guidance and knowledge to help them achieve their strategic goals.

You will deliver best practices support for custom-built solutions developed by customers, providing insights and suggestions for improving performance in their specific environments. Your expertise in PostgreSQL and other SQL-based databases will be crucial as you assist clients in navigating challenges related to data management and analytics.

In addition to direct customer support, you will participate in the creation and maintenance of company documentation and knowledge articles — your contributions will help enhance the overall customer experience and ensure that best practices are shared across the organization. You will also be involved in coordinating with engineering and escalation teams to achieve timely resolutions for customer issues and requests.

What we offer

At Databricks, you will have the opportunity to strengthen your expertise in AWS, Azure, and the Databricks platform through ongoing learning and internal training programs. You will be part of a dynamic team that values customer advocacy and strives to deliver exceptional support to clients. The role may require participation in weekend and weekday on-call rotations, providing you with diverse experiences in technical solutions engineering.

We encourage you to apply even if your experience doesn't match every requirement — your willingness to learn and grow in this role is what matters most. Join us at Databricks and make a significant impact on our customers' success in leveraging the power of unified analytics.