About Databricks
Empowering data teams with unified analytics
Key Highlights
- Headquartered in San Francisco, CA
- Valuation of $43 billion with $3.5 billion raised
- Serves over 7,000 customers including Comcast and Shell
- Utilizes Apache Spark for big data processing
Databricks, headquartered in San Francisco, California, is a unified data analytics platform that simplifies data engineering and collaborative data science. Trusted by over 7,000 organizations, including Fortune 500 companies like Comcast and Shell, Databricks has raised $3.5 billion in funding, ac...
🎁 Benefits
Databricks offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a l...
🌟 Culture
Databricks fosters a culture of innovation with a strong emphasis on data-driven decision-making. The company values collaboration across teams and en...
Technical Support • Senior
Skills & Technologies
Overview
Databricks is hiring a Senior Technical Enablement Specialist to lead the development of enablement materials for Technical Support Engineers. You'll leverage your expertise in Databricks and enablement to create impactful programs. This role requires experience with data engineering and strong proficiency in Python or SQL.
Job Description
Who you are
You have a strong background in technical enablement, with experience in developing training materials and programs for technical support teams. Your expertise in Databricks and related technologies, such as Apache Spark, allows you to curate content that is both relevant and impactful. You are proficient in Python and SQL, enabling you to understand and communicate complex technical concepts effectively. You thrive in collaborative environments, working closely with subject matter experts and curriculum developers to ensure that training materials meet the needs of the support team. You are committed to continuous learning and staying updated with the latest advancements in Databricks and its features.
Desirable
Experience with technical support best practices is a plus, as it helps you understand the challenges faced by support engineers. Familiarity with data engineering and machine learning concepts will enhance your ability to create comprehensive training programs. You are a proactive communicator, able to engage with various stakeholders to gather insights and feedback on training effectiveness. Your ability to analyze support KPIs will drive improvements in the enablement programs you develop.
What you'll do
As a Senior Technical Enablement Specialist at Databricks, you will lead the design and curation of enablement programs for Technical Support Engineers. You will collaborate with the enablement team to assess business needs and develop high-impact training materials that enhance both technical and soft skills. Your role will involve creating onboarding and ongoing training programs that keep support engineers informed about the latest Databricks features and best practices. You will work closely with subject matter experts to identify gaps in knowledge and develop courses that address these needs. Additionally, you will drive improvements in support KPIs through effective enablement initiatives, ensuring that the support team is equipped to deliver exceptional service.
What we offer
At Databricks, you will be part of a dynamic team that values innovation and collaboration. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will have the chance to work with cutting-edge technologies and contribute to the success of our support team. Join us in our mission to simplify data and AI for everyone, and help shape the future of technical enablement at Databricks.
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