Technical Support • Senior

Who you are

You have a strong background in technical support, ideally with experience in identity security solutions. Your ability to troubleshoot complex issues and provide exceptional customer service sets you apart. You understand the importance of safeguarding digital assets and have a keen interest in AI technologies that enhance operational efficiency.

You are comfortable working with various stakeholders, including customers and internal teams, to ensure that the identity platform meets their needs. Your communication skills allow you to convey technical information clearly and effectively, helping users navigate challenges with ease.

You are proactive in identifying potential issues and are skilled at implementing solutions that improve the overall user experience. Your analytical mindset enables you to assess situations critically and make informed decisions that benefit both the customer and the organization.

Desirable

Experience with AI technologies and their application in identity management is a plus. Familiarity with compliance standards and regulations related to identity security will enhance your ability to support customers effectively.

What you'll do

As a Senior Technical Support Engineer at Saviynt, you will play a crucial role in managing customer inquiries and resolving technical issues related to the identity platform. You will collaborate with engineering teams to address complex problems and ensure that customers receive timely and effective solutions.

You will be responsible for providing training and support to customers, helping them understand how to leverage the platform's capabilities to safeguard their digital assets. Your expertise will be essential in guiding users through best practices and ensuring compliance with relevant regulations.

You will also contribute to the continuous improvement of support processes, identifying areas for enhancement and implementing changes that lead to better customer satisfaction. Your insights will help shape the future of Saviynt's support offerings, ensuring they remain aligned with customer needs.

What we offer

Saviynt provides a dynamic work environment where you can grow your skills and advance your career in the field of identity security. You will have the opportunity to work with cutting-edge AI technologies and collaborate with a team of experts dedicated to making a positive impact in the industry.

We value our employees and offer competitive compensation packages, along with opportunities for professional development. Join us in our mission to empower organizations to manage and govern access to their applications and data securely.

If you are passionate about technology and eager to make a difference, we encourage you to apply even if your experience doesn't match every requirement. Your unique perspective could be the key to our continued success.