About Datadog
The cloud monitoring platform engineers love
Key Highlights
- Public company (NYSE: DDOG) - strong equity upside
- 26,000+ enterprise customers including Netflix & Samsung
- NYC headquarters with offices in Paris, Dublin, Sydney
- $1.5B raised from Sequoia, IVP, and Index Ventures
Datadog (NYSE: DDOG) is a leading cloud observability platform that provides monitoring and analytics for applications, infrastructure, and logs. Trusted by over 26,000 customers including major companies like Netflix, Samsung, and Airbnb, Datadog is headquartered in New York City. The company went ...
🎁 Benefits
Datadog offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy. Employees also benefit from a learning ...
🌟 Culture
Datadog fosters an engineering-first culture, with 70% of its workforce comprising engineers. The company emphasizes a strong focus on solving complex...
Overview
Datadog is hiring a Customer Success Associate to manage strategic relationships with commercial accounts. You'll focus on customer adoption and retention while collaborating with internal teams. This role is ideal for those looking to start their career in customer success.
Job Description
Who you are
You are a proactive individual with a passion for customer success and relationship management. You thrive in a collaborative environment and are eager to learn about the Datadog product suite. You understand the importance of customer advocacy and are committed to ensuring a positive experience for your accounts. You possess strong communication skills and can effectively convey the value of solutions to customers. You are adaptable and can pivot strategies based on customer needs, ensuring that each account receives tailored support. You are excited about the opportunity to grow within a dynamic team and contribute to the overall success of the organization.
What you'll do
As a Customer Success Associate, you will focus on building long-term strategic relationships with a high volume of Datadog customers. Your primary responsibility will be to drive product adoption and identify growth opportunities within your accounts. You will manage requests from your book of business, including technical support escalations and billing inquiries, ensuring that customers have a seamless experience. You will monitor usage trends to uncover renewal risks and support greater adoption rates. Collaborating cross-functionally with internal teams, you will act as an advisor to customers, helping them leverage the Datadog solution effectively. Your role will involve following a well-defined methodology to identify unique customer needs and convey the value of the product clearly. As you grow in this position, you will have opportunities for personal development and contribute to the success of the Customer Success team.
What we offer
At Datadog, we value our office culture and the relationships built within our teams. We operate as a hybrid workplace, allowing you to create a work-life harmony that best fits your needs. As part of our commitment to personal development, we provide resources and support to help you grow in your career. You will be part of a collaborative environment where creativity is encouraged, and your contributions will directly impact customer satisfaction and retention.
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