Solutions Engineer • Senior

Who you are

You have over 5 years of experience in Sales Engineering, Solutions Engineering, DevOps/SRE, or Platform Engineering, ideally in a customer-facing role. Your hands-on experience with at least one major cloud provider such as AWS, Azure, or GCP, along with modern application stacks like Containers/Kubernetes and CI/CD, sets you apart. You are proficient in at least one programming or scripting language, including Java, Python, Go, JavaScript/Node.js, Ruby, or PHP. Familiarity with observability and security tooling is a plus, as you understand the importance of metrics and logs in a cloud environment.

You possess strong communication skills, allowing you to articulate complex technical concepts to customers and stakeholders effectively. Your ability to engage with customers during the trial phase and address any issues or concerns demonstrates your commitment to customer success. You thrive in collaborative environments, working closely with sales teams to convey the value proposition of Datadog's offerings.

Desirable

Experience with competitive knowledge in the observability space will enhance your ability to technically close complex opportunities. You are comfortable maintaining accurate notes and feedback in CRM systems, ensuring that customer input is documented and utilized for continuous improvement. Your proactive engagement with both customers and internal teams regarding product feedback and the competitive landscape will contribute to the overall success of the organization.

What you'll do

In this role, you will partner with the Enterprise Sales team to articulate the overall Datadog value proposition, vision, and strategy to customers. You will own the technical engagement with customers during the trial phase, ensuring that they understand and can leverage Datadog's capabilities effectively. Your role will involve delivering product and technical briefings and presentations to potential clients, showcasing the features and benefits of Datadog's solutions.

You will be responsible for technically closing complex opportunities through your advanced competitive knowledge, technical skills, and credibility. Your ability to communicate Datadog's value based on customer activities will be crucial in addressing any identified issues or concerns, leading to successful conclusions. You will maintain accurate notes and feedback in CRM systems regarding customer input, both wins and losses, to inform future strategies.

Proactively engaging and communicating with customers and Datadog's business and technical teams regarding product feedback and the competitive landscape will be a key aspect of your role. You will have a voice with the product team, helping to prioritize features based on input from customers, competitors, and partners. Your insights will play a vital role in shaping the future direction of Datadog's offerings.

What we offer

At Datadog, we value the contributions of our team members and offer a collaborative work environment where your expertise can shine. You will have the opportunity to work with cutting-edge technologies and be part of a company that is a leader in the observability space. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives. Join us in making a significant impact in the world of cloud monitoring and observability.