About Datadog
The cloud monitoring platform engineers love
Key Highlights
- Public company (NYSE: DDOG) - strong equity upside
- 26,000+ enterprise customers including Netflix & Samsung
- NYC headquarters with offices in Paris, Dublin, Sydney
- $1.5B raised from Sequoia, IVP, and Index Ventures
Datadog (NYSE: DDOG) is a leading cloud observability platform that provides monitoring and analytics for applications, infrastructure, and logs. Trusted by over 26,000 customers including major companies like Netflix, Samsung, and Airbnb, Datadog is headquartered in New York City. The company went ...
🎁 Benefits
Datadog offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy. Employees also benefit from a learning ...
🌟 Culture
Datadog fosters an engineering-first culture, with 70% of its workforce comprising engineers. The company emphasizes a strong focus on solving complex...
Skills & Technologies
Overview
Datadog is seeking a Federal Support Engineer 2 to provide multi-channel technical support and educate clients on the platform. You'll utilize tools like Salesforce and Jira to resolve issues and enhance customer satisfaction. This role requires 2+ years of experience in technical support.
Job Description
Who you are
You have over 2 years of experience in multi-channel technical support at a SaaS company, where you've honed your skills in resolving customer inquiries and ensuring satisfaction. Your background includes using tools like Salesforce GovCloud, Jira, and Confluence, which are essential for managing client interactions and technical issues. You possess a strong technical troubleshooting ability and have programming experience that allows you to dive deep into technical problems and provide effective solutions. You are self-motivated and detail-oriented, with a passion for continuous learning and improvement in your field. Your critical thinking skills enable you to analyze complex situations and develop effective strategies for resolution. You thrive in collaborative environments and value the relationships built through teamwork.
What you'll do
In this role, you will engage with customers through various channels, including a ticketing system, live chat, and screensharing tools, to identify and resolve technical support requests. You will reproduce technical issues and explore Datadog’s extensive integrations to provide accurate solutions. Your participation in product discussions with internal teams will be based on valuable feedback gathered from client interactions, helping to shape future product developments. You will acquire expertise across all Datadog GovCloud product areas, ensuring you are well-equipped to assist clients effectively. Working from a Datadog office 3 to 5 days a week, you will contribute to a culture that values collaboration and creativity, making a significant impact on the company's growth and customer satisfaction.
What we offer
Datadog provides a hybrid workplace that promotes work-life harmony, allowing you to balance your professional and personal life effectively. You will be part of a dynamic team that values your contributions and encourages your growth within the company. The office culture at Datadog emphasizes collaboration and creativity, ensuring that you feel supported and engaged in your work. As a Federal Support Engineer 2, you will have the opportunity to work with cutting-edge technology and be part of a company that is committed to its employees' success and well-being.
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