Technical Support Engineer • Entry-Level

Who you are

You are a motivated individual eager to support enterprise customers in the cloud-managed IoT space. You possess strong problem-solving skills and enjoy working both independently and as part of a team. Your ability to communicate effectively with customers and collaborate with engineering and product management teams is essential for success in this role. You thrive in a dynamic environment and are excited about the opportunity to make a meaningful impact in the field of physical security.

What you'll do

As a Technical Support Engineer at Verkada, you will be responsible for full-stack troubleshooting of the entire Verkada platform, addressing network, hardware, software, and electrical issues. You will serve as the bridge between customers and internal teams, ensuring that technical issues are resolved efficiently and effectively. Your role will involve advising customers on the use of our platform and providing exceptional support to enhance their experience with Verkada's products. You will work on-site at our vibrant Sydney office, collaborating with a skilled team to drive innovation and improve customer satisfaction.

What we offer

At Verkada, you will be part of a rapidly growing company that values collaboration and innovation. We offer a supportive work environment where you can advance your career in the cloud-managed IoT space. You will have the opportunity to work with cutting-edge technology and contribute to the safety and efficiency of organizations worldwide. Join us in transforming how organizations protect their people and places.