Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success and relationship management, ideally with experience in the life sciences or healthcare sectors. You thrive in an entrepreneurial environment and are passionate about helping customers derive maximum value from the solutions provided. Your ability to communicate effectively and build trust with clients is paramount, as you will be the key point of contact for our Pharma customers. You understand the importance of a 'land and expand' strategy and are committed to driving customer satisfaction and retention.

You possess a growth mindset and are eager to take on increasing responsibilities as the company scales. Your experience in a SaaS business model equips you with the skills necessary to navigate the complexities of customer success in a rapidly evolving industry. You are proactive in identifying opportunities for account growth and are adept at managing customer expectations and delivering results.

What you'll do

In this role, you will be responsible for ensuring that our Pharma customers receive exceptional value from our data platform solutions. You will manage customer success outcomes, focusing on renewals, account growth, and overall customer satisfaction. Your responsibilities will include providing support and services to customers, facilitating adoption of our solutions, and advocating for their needs within the organization. You will work closely with cross-functional teams to ensure that customer feedback is incorporated into product development and service enhancements.

You will also play a crucial role in building and maintaining strong relationships with key stakeholders within our customer organizations. By understanding their unique challenges and goals, you will be able to tailor our offerings to meet their specific needs. Your insights will help shape our customer success strategy and contribute to the long-term profitability of Datavant.

What we offer

At Datavant, we offer a collaborative and remote-friendly work environment where you can thrive. We invest in our people and believe in fostering a culture of growth and development. You will have the opportunity to work with a diverse team of professionals who are dedicated to transforming healthcare through innovative data solutions. We encourage you to apply even if your experience doesn't match every requirement, as we value potential and a willingness to learn.