About Datavant
Transforming healthcare data for better outcomes
Key Highlights
- Founded in 2017 with 1001+ employees
- Raised $80.5M in funding from notable investors
- Merged with Ciox Health, creating a $7B health data ecosystem
- Clients include Janssen, Symphony Health, and Medidata
Datavant is a leading healthcare data platform headquartered in Phoenix, AZ, that leverages AI to help medical companies securely organize, protect, match, interpret, and share data. Founded in 2017, Datavant has raised $80.5M in funding from investors including Transformation Capital and Johnson & ...
🎁 Benefits
Datavant offers a competitive benefits package with multiple health plan options, a remote-friendly work environment, and generous parental and family...
🌟 Culture
Datavant fosters a remote-friendly culture that emphasizes collaboration and innovation in healthcare data analytics. The company is committed to leve...
Customer Success Manager • Senior
Overview
Datavant is hiring a Senior Customer Success Manager to drive success for their Pharma customers in the healthcare data platform space. You'll be responsible for customer outcomes and activities, ensuring clients receive maximum value from the solutions. This role requires strong relationship management skills and experience in a SaaS environment.
Job Description
Who you are
You have a proven track record in customer success management, particularly within the SaaS industry, and understand the importance of driving customer value and satisfaction. Your experience has equipped you with the skills to manage relationships effectively, ensuring that clients achieve their desired outcomes and renewals. You thrive in an entrepreneurial environment and are comfortable navigating complex customer needs in the healthcare sector.
You possess excellent communication skills, allowing you to articulate value propositions clearly and advocate for customer needs within your organization. Your ability to analyze customer feedback and data will help you identify opportunities for account growth and retention. You are a proactive problem solver, always looking for ways to enhance the customer experience and drive adoption of the solutions offered by Datavant.
What you'll do
In this role, you will be at the forefront of customer engagement, responsible for ensuring that our Pharma customers derive significant value from our data platform solutions. You will lead initiatives aimed at improving customer satisfaction and retention, working closely with cross-functional teams to deliver exceptional service. Your responsibilities will include managing renewals, driving account growth, and advocating for customer needs within the organization.
You will collaborate with various stakeholders to develop strategies that enhance customer success outcomes, leveraging your understanding of the healthcare data ecosystem. Your role will involve regular check-ins with customers to assess their satisfaction and identify areas for improvement. You will also be responsible for onboarding new clients, ensuring they are set up for success from the start.
What we offer
Datavant offers a remote-first work environment that empowers you to shape your working conditions to suit your needs. We invest in our people and provide opportunities for professional growth as the company scales. You will be part of a collaborative team that is dedicated to transforming healthcare through innovative data solutions. We encourage you to apply even if your experience doesn't match every requirement, as we value high-potential individuals who are eager to learn and grow.
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