Customer Support • Lead

Who you are

You have a strong background in customer service, ideally within the sports or entertainment industry — you understand the importance of delivering exceptional support to fans and have experience managing social media interactions. Your communication skills are top-notch, allowing you to represent the DAZN brand effectively across various platforms. You thrive in a fast-paced environment and enjoy working collaboratively with cross-functional teams to improve processes and customer satisfaction.

You are passionate about sports and understand the unique needs of sports fans — your enthusiasm for the industry drives you to provide the best possible support experience. You have experience in community management and social sentiment analysis, enabling you to gauge customer feedback and adapt strategies accordingly. Your leadership skills allow you to guide and motivate a team of social media agents, ensuring they deliver high-quality support.

What you'll do

As the Social Customer Service Team Lead at DAZN, you will oversee the social media support channels, ensuring that fans receive timely and effective assistance. You will work closely with Content, PR, Product, CRM, and Customer Service teams to gather feedback and identify areas for improvement in customer support processes. Your role will involve real-time events coverage and community management, allowing you to engage with fans during live events and enhance their experience.

You will manage escalations and provide VIP support, ensuring that high-profile customers receive the attention they deserve. Your analytical skills will be crucial as you conduct social sentiment analysis to understand customer needs and preferences. By collaborating with various teams, you will help shape the future of DAZN's customer service strategy, ensuring that it aligns with the company's mission of putting fans first.

What we offer

DAZN offers a dynamic work environment where you can make a significant impact on customer experience. You will have the opportunity to work with a team of social media enthusiasts who share your passion for sports and customer service. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in revolutionizing sports entertainment and delivering world-class support to our global community of fans.