About DAZN
The ultimate destination for sports streaming
Key Highlights
- Over 15 million subscribers globally
- Live coverage of 8,000+ events annually
- Partnerships with UEFA and Matchroom Boxing
- $1 billion+ raised in funding
DAZN is a global sports subscription streaming platform headquartered in London, UK, offering live and on-demand coverage of over 8,000 events annually across various sports, including boxing, soccer, and MMA. With more than 15 million subscribers worldwide, DAZN partners with major leagues and orga...
🎁 Benefits
DAZN offers competitive salaries, stock options, generous PTO policies, and flexible remote work arrangements. Employees also enjoy access to wellness...
🌟 Culture
DAZN fosters a culture centered on sports passion and innovation, encouraging employees to embrace creativity and agility in delivering the best sport...
Overview
DAZN is hiring a Social Customer Service Agent to provide world-class support to sports fans across social media. You'll engage with customers and collaborate with various teams to enhance the customer experience.
Job Description
Who you are
You are a social media enthusiast with a passion for sports and customer service. You thrive in fast-paced environments and enjoy engaging with fans online. Your communication skills are top-notch, allowing you to represent the DAZN brand effectively across various social media platforms. You understand the importance of customer feedback and are eager to contribute to improving processes and enhancing the overall customer experience.
You have a keen eye for social sentiment analysis and can manage real-time events coverage with ease. Your ability to handle escalations and provide VIP support demonstrates your commitment to delivering exceptional service. You are adaptable and can work closely with different teams, including Content, PR, Product, and CRM, to ensure a seamless customer journey.
What you'll do
As a Social Customer Service Agent at DAZN, you will be the voice of the brand on social media, delivering top-class support to our global sports fans. You will engage with customers through various digital channels, addressing their inquiries and concerns promptly. Your role will involve real-time coverage of events, allowing you to connect with fans during live sports moments.
You will collaborate with cross-functional teams to provide valuable feedback that helps shape our customer service processes. By identifying customer needs and trends, you will play a crucial role in enhancing the DAZN experience for our community. Your responsibilities will also include managing escalations and ensuring that our VIP customers receive the attention they deserve.
What we offer
At DAZN, you will be part of a revolutionary sports streaming service that puts fans first. We offer a dynamic work environment where your contributions will directly impact our customer service strategy. You will have the opportunity to work with a team of passionate individuals who share your enthusiasm for sports and customer engagement. Join us in shaping the future of sports entertainment and delivering exceptional experiences to our fans.
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