About Decagon
Connecting top African developers with global opportunities
Key Highlights
- Headquartered in Glendale, Arizona, USA
- Employs over 500 top-tier software developers
- Focus on remote work with clients in fintech and SaaS
- Strong emphasis on professional development and learning
Decagon is a leading tech talent platform headquartered in Glendale, Arizona, specializing in connecting companies with the top 0.5% of software developers in Africa. With a focus on remote work, Decagon has successfully matched skilled engineers with clients across various industries, including fin...
🎁 Benefits
Decagon offers competitive salaries, equity options, flexible remote work arrangements, and generous PTO policies to support work-life balance. They a...
🌟 Culture
Decagon fosters a culture of excellence by prioritizing high-quality talent and ensuring that their developers are equipped with the latest tools and ...
Customer Operations • Lead
Skills & Technologies
Overview
Decagon is hiring a CX Enablement Lead to build the foundation for customer-facing teams as they scale. You'll work with AI tools and automation platforms to enhance customer experiences. This position requires experience in fast-moving tech environments.
Job Description
Who you are
You have a strong background in customer experience and operations, ideally with 5+ years of experience in a fast-moving tech company. You have partnered closely with Product and Engineering teams to roll out new features or workflows, demonstrating your ability to collaborate effectively across departments. Your experience with AI tools, automation platforms, or conversational systems positions you well to lead initiatives that enhance customer interactions. You possess a winner's mindset and are driven by a commitment to excellence and operational efficiency.
What you'll do
As the CX Enablement Lead at Decagon, you will play a central role in designing the operating systems that support our customer-facing teams as they grow and scale. You will be responsible for building the foundation for how our forward-deployed teams operate and deliver AI agents at scale. This includes developing strategies to enhance customer experiences across various channels, including voice, chat, email, and SMS. You will work closely with the Strategy & Ops team to ensure that our operational processes are efficient and effective, enabling our teams to meet the demands of our expanding customer base. Your leadership will be crucial in fostering a culture of excellence and innovation within the organization.
What we offer
At Decagon, we provide a comprehensive benefits package that includes medical, dental, and vision coverage. Our take-what-you-need vacation policy ensures that you have the flexibility to recharge when necessary. We also offer daily lunches, dinners, and snacks in the office to keep you at your best. The compensation for this role ranges from $180K to $230K, along with equity options, reflecting our commitment to rewarding our team members for their contributions.
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