About Deel
Global payroll made easy for remote teams
Key Highlights
- Valuation of over $10 billion after unicorn status
- Raised $979.8 million in Series E funding
- Headquartered in San Francisco, CA
- 1001+ employees supporting global operations
Deel is a leading payroll platform that simplifies global hiring for remote teams by automating onboarding, compliance, and payments. Headquartered in San Francisco, CA, Deel has raised $979.8 million in funding and achieved a valuation of over $10 billion, just a year after reaching unicorn status....
🎁 Benefits
Deel offers competitive salaries, equity options, unlimited PTO, and a remote-first work policy. Employees also benefit from a learning budget and com...
🌟 Culture
Deel embraces a remote-first culture that prioritizes flexibility and inclusivity. The company values innovation and is committed to simplifying the c...
Overview
Deel is seeking a Senior Customer Success Manager to enhance customer satisfaction and drive success for clients in the Benelux region. This role involves collaborating with various teams to ensure a seamless experience for users of Deel's payroll and HR platform.
Job Description
Who you are
You have a proven track record in customer success management, ideally with experience in SaaS environments. Your ability to build strong relationships with clients is complemented by your understanding of HR and payroll processes, enabling you to provide exceptional support and guidance. You thrive in a fast-paced environment and are adept at managing multiple priorities while ensuring customer satisfaction remains a top priority.
You possess excellent communication skills, both written and verbal, allowing you to articulate complex concepts clearly and effectively. Your analytical mindset helps you identify customer needs and develop tailored solutions that drive engagement and retention. You are passionate about helping customers achieve their goals and are committed to their success.
Desirable
Experience in the HR tech or payroll industry is a plus, as is familiarity with compliance and benefits management. You are comfortable using data to inform decisions and can leverage insights to improve customer experiences. A proactive approach to problem-solving and a willingness to adapt to changing circumstances are key traits that set you apart.
What you'll do
As a Senior Customer Success Manager at Deel, you will be responsible for onboarding new clients and ensuring they have a smooth transition to our platform. You will work closely with customers to understand their unique needs and provide ongoing support to help them maximize the value of our services. Your role will involve conducting regular check-ins, gathering feedback, and identifying opportunities for upselling additional features or services.
You will collaborate with cross-functional teams, including sales, product, and engineering, to advocate for customer needs and drive improvements to our platform. Your insights will be invaluable in shaping product development and enhancing the overall customer experience. You will also play a key role in developing training materials and resources to empower customers to use our platform effectively.
What we offer
At Deel, we are committed to fostering a culture of innovation and continuous learning. You will have the opportunity to work with a diverse team of professionals who are passionate about transforming the future of work. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to unlock global opportunities for every person, team, and business.
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