About Deel
Global payroll made easy for remote teams
Key Highlights
- Valuation of over $10 billion after unicorn status
- Raised $979.8 million in Series E funding
- Headquartered in San Francisco, CA
- 1001+ employees supporting global operations
Deel is a leading payroll platform that simplifies global hiring for remote teams by automating onboarding, compliance, and payments. Headquartered in San Francisco, CA, Deel has raised $979.8 million in funding and achieved a valuation of over $10 billion, just a year after reaching unicorn status....
π Benefits
Deel offers competitive salaries, equity options, unlimited PTO, and a remote-first work policy. Employees also benefit from a learning budget and com...
π Culture
Deel embraces a remote-first culture that prioritizes flexibility and inclusivity. The company values innovation and is committed to simplifying the c...
Overview
Deel is seeking a Customer Success Manager for their Immigration team to enhance customer satisfaction and support global teams. This role requires strong communication skills and a passion for helping businesses scale effectively.
Job Description
Who you are
You have a proven track record in customer success or account management, ideally within a SaaS environment. Your strong communication skills enable you to build lasting relationships with clients, ensuring they derive maximum value from our platform. You are passionate about helping businesses navigate the complexities of global hiring and compliance, and you thrive in a fast-paced environment where you can make a significant impact. You understand the importance of customer feedback and are adept at translating it into actionable insights for product improvement. You are a team player who collaborates effectively with cross-functional teams, including sales, product, and engineering, to deliver exceptional customer experiences. You are comfortable working with diverse teams and clients across different cultures and time zones, demonstrating cultural sensitivity and adaptability.
What you'll do
In this role, you will be the primary point of contact for our clients, guiding them through the onboarding process and ensuring they are set up for success with our platform. You will proactively engage with customers to understand their needs and challenges, providing tailored solutions that enhance their experience. You will conduct regular check-ins and business reviews to assess customer satisfaction and identify opportunities for upselling or cross-selling additional services. You will collaborate closely with the product team to relay customer feedback and advocate for features that improve the user experience. You will also develop and deliver training sessions and resources to empower customers to utilize our platform effectively. Your goal is to foster long-term relationships that drive customer loyalty and retention, ultimately contributing to Deel's mission of unlocking global opportunities for businesses and workers alike.
What we offer
At Deel, you will be part of a rapidly growing company that is transforming the way businesses connect with global talent. We offer a competitive salary and benefits package, including health insurance and professional development opportunities. You will work in a dynamic and inclusive environment that values diversity and encourages innovation. Join us in shaping the future of work and making a meaningful impact on the global economy.
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